SHIPPING & DELIVERY
How long until my bed arrives?
Beds are produced against orders rather than pulled from a warehouse, so there's a build window before anything ships. Most orders arrive within 10–18 days of ordering. You'll get a tracking number by email the moment your bed moves.
Is shipping really free?
Yes. Every order, no minimum, no threshold to hit. It's already in the price.
Where does my order ship from?
Our beds are produced in the US and shipped directly to you, which is why the window is longer than a warehouse brand's and why we can price the way we do.
Can I track my order?
Yes. Tracking goes out by email as soon as your bed ships. If it's been more than 7 days since you ordered and you haven't heard anything from us, email us and we'll chase it.
My tracking hasn't updated in days.
Normal, unfortunately. Tracking often goes quiet for several days in transit between carriers and then jumps forward all at once. If it's been stalled more than 10 days, message us and we'll open an investigation.
SIZING & FIT
What size should I get?
Exact dimensions are listed on every product page. Measure your pet curled up, nose to tail, and add about four inches. If you're between sizes, go up — pets sprawl more than you think, and a bed that's slightly too big still gets used. One that's slightly too small doesn't.
Will it fit my breed?
Email us the breed and weight and we'll tell you straight, including if the answer is no.
Can a cat and a dog share one?
They can, and in a multi-pet house the bigger sizes usually get claimed by whoever gets there first. Size for the larger animal.
CARE
Can I wash it?
Yes. Spot clean for small messes, and machine wash cold on a gentle cycle when it needs a full clean. Air dry — heat is what wrecks faux fur, not water. Don't tumble dry.
Will it hold up to a chewer?
These are sleeping beds, not chew toys. They hold up to normal use — climbing in, circling, digging, shedding. A dog who actively destroys bedding will destroy this one too, and we'd rather tell you that now than process the return later.
Does it shed or flatten?
Some fiber loosens in the first week or two; that settles. A shake-out and a light brush brings the pile back up if it starts looking matted.
ORDERS & RETURNS
Can I change or cancel my order?
Within 24 hours of ordering, yes — email us and we'll catch it before production starts. After that we usually can't, but ask anyway and we'll do what we can.
What's your return policy?
Full details are on our Refund Policy page, and that page is the one that governs. Short version: if something's wrong with the bed, we'll make it right.
My bed arrived damaged or wrong.
Send us a photo within 14 days of delivery and we'll replace it. You don't need to ship anything back.
I never received my order.
Email us. If tracking shows delivered and it isn't there, check with neighbors and your building first, then message us and we'll sort it out.
STILL STUCK
Email us and a real person will answer, usually within one business day.